Terms and Conditions
(All terms and conditions apply)
Title to any goods remains with The Fetish Wardrobe until full payment or funds have cleared.
The Fetish Wardrobe will endeavour to deliver goods within 45 days of receiving the order. The customer has the right to cancel the order after 90 days if the order is not received, without any obligation to The Fetish Wardrobe.
If you place an order and consequently cancel it for whatever reason, within 5 days, The Fetish Wardrobe will reimburse your credit card for the grand total of your order. Please see below for terms regarding cancellations after delivery.
It is well known that sizing is very subjective, not only across continents but also across manufacturers. You can buy a size 14 skirt at Simons and it will be smaller than a size 14 you bought from Abercrombie & Fitch. At pvc-u-like (the manufacturer of the products distributed by The Fetish Wardrobe), they use the standard UK sizing from size 10 (small) to size 18 (2XL) and on selected garments up to size 22 (4XL) for ladies. They use medium to 2XL Gent’s sizing on male garments. They also have a unisex fit which is suitable for both genders. They are told that their female sizing is quite “tight” so if you are a ‘large’ size 12 you will be better going for a size 14 and so on. If you are not sure, please discuss with us before you order. If consequently you order the garment and it does not fit, you are not entitled to exchange the goods for another size.
The Fetish Wardrobe cannot guarantee the availability of every colour and reserves the right to offer alternative colours to customers before dispatch. Photographs and online catalogues may not depict the colour due to reflection or monitor resolution. Therefore pictures should be viewed as a guide only. All photographs and website pictures are copyright, so no unauthorised copying.
At the moment we are unable to take on commissions for bespoke garments due to our levels of work. We can accommodate small alterations such as longer / shorter sleeves, putting in zips to existing garments etc, if you send us an email with your requirements we can send you a payment link to cover the cost. Unfortunately, we cannot accept these goods back into stock.
Delivery, return conditions and goods warranty.
Our standard delivery from point of order can be up to 45 days. In quiet periods March to June this can be 25 days but in busy periods such as November to December delivery can be up to 45 days. For Christmas delivery, you should order no later than 15th of November. The Fetish Wardrobe uses Canada Post to ship all products, unless otherwise specified, at which point a courier service will be used based on best price and delivery times. Tracking information will be sent at the time of shipping.
Postal & Packaging charges are as follows:
Goods are sent by Canada Post at a flat rate of $20 CAD. If you are concerned about your delivery we have a tracking system, which gives an indication of where the parcel is. If the goods get lost in transit we will carry out a full investigation and claim against the delivery company. If this occurs which fortunately is rare, we have to wait 28 days before the parcel is deemed officially lost. At this point, we will automatically send out a replacement order. Sometimes both orders arrive and we have notification of delivery by the delivery company. The customer is required to contact us and we will arrange a collection or the customer has the option to purchase the goods. If the goods are delivered and the customer does not inform us we will charge the customer for the goods after 14 days.
Please Note: We are unable to send to Foreign PO Box address. If you insist on delivery to a PO Box, we will send by standard post which is not traceable therefore we will not accept any responsibility for the delivery and we will not pay if the parcel is lost.
Any goods delivered damaged must be reported within 7 days of delivery.
All credit card transactions are subject to credit authority and all cards are validated before the release of goods. Any cards found to be stolen or subject to misuse or misrepresentation will be reported to the credit card company without prior notification. All transactions are completed over a secure line and are subject to the highest levels of encryption.
7 days after delivery.
Customers can return goods up to 7 days after delivery for the following reasons:
1) Size was completely wrong, eg., ordered large, got small
2) Colour was completely wrong, eg., ordered red, got green
3) Fit or style was completely wrong, eg., ordered pants, got a jacket
At this point, you are entitled to a full refund less the cost of postage, or you can put the credit against another order.
On return of goods, the following will apply.
The goods will be quality checked and if found satisfactory the refund will be raised. A refund will not be raised for the following reasons:
1) Garment has been obviously worn i.e. dirt marks, creases, body odour, hairs, dandruff etc.
2) Damaged garment i.e. ripped, torn, stretched or, marked.
3) Garment is contaminated with household smells i.e. smoke, cooking or animals. (Please note that PVC is porous and absorbs household smells very quickly especially tobacco smoke and cooking smells. These odours cannot be removed from the PVC and hence we are unable to return goods to stock).
4) For reasons of Health and Hygiene underwear can NOT be returned.
7-14 days after delivery.
The goods have a warranty for 14 days after delivery against faulty material or workmanship. The PVC we use is unsupported; it has no cloth backing and is not laminated. The garments are designed for light use and if treated carefully will last many years. The weakest point on any PVC garment is the seams, pockets and buttons where stress takes place. Eventually, most PVC garments will tear or separate in these areas. Please note: Garments must be taken out of the packaging as soon as possible and hung in a dry environment. Garments with black zips should always be hung and not folded as the ink in the zip can be drawn out and will mark the plastic...you have been warned! We do not accept garments back that have ink marks.
Please note that sale items are not returnable or refundable.
The return address is as follows:
The Fetish Wardrobe
38-11 Place du Commerce
Verdun, Quebec, H3E 1T8
Customers must contact us by email: [email protected] to inform us they are returning goods. We cannot be held responsible when goods are returned with no supporting paperwork. It is the customer’s responsibility to ensure delivery back to The Fetish Wardrobe. We cannot be held responsible for lost or misplaced goods or postal errors.
When you send the goods back please enclose a copy of the original invoice.
The Fetish Wardrobe reserves the right not to deal with customers for the following reasons:
1) Customers who continually send goods back for no apparent reason.
2) Customers who continually order, cancel and reorder goods.
3) Customers who are in any way abusive to our staff whether it be by email or verbally.
4) Customers who do not act professionally i.e. talking about their sex life, or attempting to engage staff in conversation about their fetish. (Our employees are aware of PVC fetish, breath play, AB and transvestites and can advise on our garments to suit various situations but are advised not to talk to customers about personal preferences or sexual preferences).
5) Staff will not deal with customers who arrive at our premises unannounced. Collection of goods is allowed when agreed by prior arrangement. We do not operate a shop premise and do not have planning permission to serve customers over the counter.
Any correspondence should be addressed to the head office address:
The Fetish Wardrobe
38-11 Place du Commerce
Verdun, Quebec, H3E 1T8
Proper law of contract
Goods and services and all the above clauses contained therein are subject to the law of Quebec, Canada and subject to the jurisdiction of the courts of Quebec, Canada.